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Understand Your Rights and Our Terms

This page sets out the legal framework that governs your account on gas1m — covering how we handle your data, what conditions apply to account use, and how to contact us when something needs to change.

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gas1m Understand Your Rights and Our Terms
DATA & ACCOUNT SECURITY

How We Protect and Manage Your Information

Your account data is handled with a clear purpose: to operate your account, process transactions through DANA, OVO, or GoPay, and provide support when you need it. We do not sell personal data to third parties, and we apply encryption across account access points and payment flows. You have the right to request what data we hold, ask for corrections, or close your account — all through documented processes described below.

Data We Collect

We collect the information you provide at registration and during payment verification — name, contact details, and e-wallet identifiers linked to DANA, OVO, or GoPay. This data is used only to operate your account and comply with our legal obligations under applicable jurisdiction.

How Cookies Work

Our platform uses cookies to keep your session active, remember your language setting, and analyse how pages are used so we can improve them. You can adjust cookie preferences in your browser settings at any time; essential session cookies cannot be disabled without affecting account access.

Account Security Measures

Every login is protected by OTP verification sent to your registered mobile number. Account access from an unrecognised device triggers an additional identity check before the session is approved. We recommend keeping your registered number up to date in account settings.

Data Retention Policy

We keep account records for the period required under applicable law in your region. After an account is closed, data is retained only as long as legally necessary, then deleted or anonymised. You may request confirmation of your data retention period by contacting our support team in writing.

Your Rights as an Account Holder

You have the right to access a copy of your personal data, correct inaccurate records, and request deletion where no legal obligation requires us to keep it. Submit your request via live chat or email, and we will respond within the timeframe set out in our privacy policy.

Requesting Account Changes

To update your registered e-wallet — for example, switching from OVO to GoPay as your primary withdrawal method — submit a verified request through account settings or contact support directly. Identity verification is required before any linked payment method is changed.

CONTACT OUR TEAM

Reach Us for Legal and Account Queries

If you need to raise a legal concern, request a data correction, or ask about how a specific policy clause applies to your account, our support team is available around the clock. You can reach us by live chat directly inside your account dashboard, by email for written records, or through our Indonesia-based support line. Every legal or data request is logged with a reference number so you can track its progress.

Live Chat Open your account dashboard and tap the chat icon — our support team responds to legal and account questions around the clock, any day. Reference numbers are issued immediately so you can follow up on your request.
Email Support Send your query or formal data request to our support email address listed in the account help section. Written responses are provided within the timeframe stated in our data policy, and all correspondence is kept on file.
Indonesia Help Line For account-specific legal matters — including payment disputes involving DANA, OVO, or GoPay — our Indonesia support line is available for direct conversation. Contact details are shown when you log into your account under the Help menu.

Common Questions About Our Legal Terms

These questions come up most often when you are reviewing your account agreement, checking what data we hold, or trying to understand how our terms apply to a specific transaction. If your question is not covered here, our support team can provide a written answer through live chat or email.

Yes. Our account terms apply to all transactions regardless of which e-wallet you use. Whether you deposit via DANA, OVO, or GoPay, the same conduct rules, verification requirements, and dispute process apply to your account. Payment method choice does not change your obligations under the agreement.

Log into your account and contact support via live chat or email. State that you are making a data access request and include your registered name and email address. We will confirm receipt with a reference number and respond within the period stated in our privacy policy. No fee applies to a standard data access request.

You can request deletion of your personal data by contacting support in writing. We will action the request where no legal obligation requires us to retain the data — for example, transaction records may need to be kept for a period set by applicable law in your region. We will explain any exceptions clearly in our response.

After account closure, we retain only the data required under applicable law — typically transaction history for a legally defined period. Once that period ends, data is deleted or anonymised. You may request confirmation of the specific retention period that applies to your account by raising a written request with our support team.

We publish an updated version of this page with a revised effective date when terms change. If the change materially affects your account rights, we will also send a notification to your registered email address. Continuing to use your account after the effective date means you accept the revised terms.

Contact our support team as soon as possible and provide the transaction date, amount, and the e-wallet used. Our team will log the dispute with a reference number and review the payment record. We aim to confirm receipt quickly and provide a resolution timeline based on the specifics of the transaction involved.

Access to gas1m services depends on local law and is available only where permitted in your region. We do not accept registrations from regions where access is prohibited under applicable law. If you are unsure whether your location is eligible, contact our support team before completing your registration.

No. Our terms require that each account is operated only by the individual who registered it. Sharing account credentials or allowing another person to make deposits or withdrawals on your behalf is a breach of the account agreement and may result in suspension pending review of the account.

We use cookies for session management, language preferences, and usage analytics. Essential cookies are required for your account to function; non-essential analytics cookies can be adjusted in your browser settings. We do not use cookies to share your personal data with third-party advertising networks outside the scope of account operation.

Reach our support team via live chat or email and describe the concern in as much detail as possible. All data-handling complaints are logged with a reference number. If you are not satisfied with the response, you may refer the matter to the relevant data authority in your jurisdiction as applicable under local law.

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