Reference

Your Account, Our Commitments — What These Terms Cover

These terms set out the rules that apply when you open and use your gas1m account — from how we handle your wallet balance to what happens when you contact support.

Applies to DANA, OVO, GoPay accountsEligibility by local lawAccount security coveredDispute process outlinedContact path included
Explore Lobby Read FAQ
gas1m Your Account, Our Commitments — What These Terms Cover
HOW WE OPERATE

How gas1m Handles Your Account Under These Terms

These are the six areas of our terms that matter most for your day-to-day account experience. Each one reflects how we actually operate — not policy language for its own sake, but the real process behind your account, your wallet, and your data.

Data We Collect When you register, we collect the information needed to verify your account and process payments — your name, contact details, and the wallet identifiers tied to DANA, OVO, or GoPay. We do not collect data beyond what your account and payment flow require. You can request a summary of what we hold at any time through our support team.
How We Use Cookies Our platform uses session cookies to keep your lobby state active and performance cookies to understand which pages load slowly on mobile. You can manage cookie preferences in your browser settings. Turning off non-essential cookies will not block your access to the lobby or your wallet, though some features may behave differently.
Account Security Every login is protected by OTP verification sent to your registered contact. If you access your account from a new device, we run an additional check before the session opens. We recommend you never share your OTP with anyone — our support team will never ask for it during a chat or email exchange.
Data Retention We retain your account data for as long as your account is active and for the period required by applicable regulations after closure. Transaction records tied to DANA, OVO, and GoPay deposits and withdrawals are kept for compliance purposes. When retention is no longer required, we delete or anonymise that data following a documented process.
Who to Contact for Data Requests If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, contact our support team via live chat or email. Include your registered account contact in any request so we can verify your identity before processing it — this step protects your account from unauthorised requests.
Requesting Account Changes To update your registered wallet — for example, switching from one OVO number to a GoPay account — submit a request through our support channel with your current verified details. We confirm changes in writing to your registered contact before they take effect. Account closure requests follow the same verification path and are processed within the timeframe stated in your confirmation.
CONTACT PATHS

Reach Us About Your Terms Questions

Live Chat Support Our live chat is the fastest way to ask about account terms, wallet verification steps, or anything in these conditions.
Email Support For detailed terms enquiries — such as requesting a copy of your account data, raising a dispute about a transaction processed via OVO or GoPay, or asking about account closure — send us an email.
Account Help Centre The help centre inside your account covers the most common terms questions: how withdrawal verification works, what triggers an account review, and how to update your registered DANA or OVO wallet details.

Common Questions About Our Terms and Your Account

Below are the questions we hear most often when accounts are new or when something changes. If your question is not covered here, our live chat team can walk through the specific clause that applies to your situation.

Yes. Every transaction processed through your account — whether it is a DANA deposit, an OVO withdrawal, or a GoPay transfer — is covered by these terms. The payment method does not change your rights or obligations under the agreement. If a transaction is disputed, the same process applies regardless of which wallet you used.

Access to gas1m depends on local law in your region. If our system detects that your location is in a restricted area, certain features or the full lobby may be unavailable. This is a compliance measure, not a technical fault. Contact support if you believe there has been an error in how your region is classified.

We send a notification to your registered contact — email or the number tied to your account — before any update takes effect. The notification includes a summary of what changed and when. Continuing to use your account after the effective date means you accept the updated version. If you are not receiving notifications, check that your contact details are current.

Yes. Contact our support team via live chat or email and include your registered account contact so we can verify who is making the request. We will provide a summary of the data we hold within a reasonable timeframe. We do not charge for standard data requests, and the process is handled by our team directly — not an automated system.

Account closure follows a verification process to protect you from unauthorised closure requests. You will need to confirm your identity using the contact detail registered to your account. After verification, we process the closure and send a written confirmation. Any remaining wallet balance is processed through your linked payment method — DANA, OVO, or GoPay — before closure is finalised.

If you believe a deposit or withdrawal was processed incorrectly, contact support as soon as possible with the transaction reference and the wallet involved. Our team reviews the payment record — including confirmation from DANA, OVO, or GoPay on their end — and responds with findings. We do not close disputes without giving you a clear explanation of the outcome.

No. Our support team will never ask for your OTP during a chat, email, or any other communication. Your OTP is a single-use code that authenticates your device — sharing it gives someone else access to your account. If anyone claiming to be from gas1m asks for your OTP, end the conversation and report it to us immediately.

Yes, wallet updates are supported. Submit the request through our support channel with your current verified account details. We confirm the change to your registered contact before it takes effect — this step prevents unauthorised wallet swaps. Once confirmed, your new wallet is active for all future deposits and withdrawals.

We retain transaction records for the period required by applicable regulations after account closure. This covers deposit and withdrawal history tied to DANA, OVO, and GoPay. After the retention period ends, data is deleted or anonymised. You can ask our support team for the specific retention timeframe that applies to your account at any point.

Accepting these terms means you agree to use your account within the rules we have set — fair use of the lobby, accurate information in your account profile, and payments processed only through verified wallet methods. It also means we commit to treating your data and your wallet activity according to the standards described throughout this page. Both sides have clear obligations.

Related pages

gas1m Indonesia FAQ Monsoon Magic Slots Aviator Crash Game Volleyball Match Bet